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Senior Manager, Customer Information Maintenance

Dah Sing Financial Group

  • Company Industries:Financial Services

Job Information

  • Post Date:2017-12-08
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Corporate Banking  Credit Analysis / Approval  Order Processing & Operation / Settlement  

Job Description

Reporting to the Head of General Banking Support, you will supervise the team in providing timely and qualified customer information maintenance services to customers, including all account and customer maintenance works, credit card application processing, account investigation, audit confirmation document imaging and document retrieval works.

Main Responsibilities:

  • Ensure all deliverables of the department are in compliance with related policies, procedural manuals and terminal guidelines and meet all the committed service standards
  • Coach and supervise all the teams of the department; act as a backup checker, if necessary
  • Review and streamline operations flow and processes; review and revise departmental procedures and policies on a regular basis
  • Evaluate and mitigate operational risks in all processes handled by the department
  • Prepare and review MIS reports, budgets and operational risk reports of the department
  • Manage all the projects of the department
  • Plan and execute departmental improvement initiatives

 

To meet the challenge, you should have the following qualifications and attributes:

  • Degree holder in Finance, Banking, Economics or related disciplines
  • Over 7 years of related banking experience, of which at least 5 years in supervisory level
  • Good interpersonal, communication and supervisory skills
  • Good command of written and spoken English and Chinese
  • Proficient in Microsoft Excel

 

Please note that only shortlisted candidates will be notified.

Company Info

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

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