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Senior Business Planning and Development Manager - Customer Value Management

HSBC

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-12-07
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Retail Banking  Customer Service - Manager  

Job Description

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. 

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience. 

We are currently seeking a high caliber professional to join our team as Senior Business Planning and Development Manager. 

In this role, you will

  • ​Accountable for the portfolio profitability and business growth via product, platform and process development
  • Support the aggressive business growth of Wealth Development in Hong Kog Retail Banking and Wealth Management
  • Plan, Organize, manage and control business projects
  • Formulate the business strategy and driving the tactics to achieve goals
  • Optimize all Key Performance Index performance including market share, segment penetration as well as customer experience effectiveness
  • Formulate product and channel strategies to calibrate business case in different market situations to sustain the growth
  • Establish and enhance collaboration protocol with partners and stakeholders
  • Drive and manage strategy implementation to increase market competitive and enhance brand vales
  • Work with different teams and departments on Business As Usual and ad-hoc issue with limited resources
  • Maintain strong business sense as well we business focus to develop tailored strategies to penetrate into different target segments 

To be successful in this role, you should meet the following requirements

  • ​Entrepreneur and good business sense
  • Flexible managerial and strong communication skills in both written and verbal
  • Proven product development, business strategy experience in investment financing or other walth product areas
  • CFA or CFP qualification is an added asset but not a must
  • Bachelor degree in business or related discipline 

For further details and application information please visit our career site, search under reference number 0000A3C1 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited 

Company Info

HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East, Africa, North America, and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to achieve your ambitions. Come and work with us and you'll have opportunities to build connections with colleagues and customers worldwide and help build the bank for the future.

Whether you're a student, graduate or looking for your first job, we offer an incredible variety of learning and opportunities for you to explore different career paths and possibilities. Find out more and apply for job opportunities that are of your interest.

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