Responsibilities

• Manage all service request from initial to end stage and meet customer expectations
• Track service work progress and handles all communication related to service requests with customers, subcontractors, agents and port security offices
• Manage the internal/external resources required for service jobs including manpower, tools, tester, spares and sfety items
• Update timely status to all respective parties
• Act as a customer advisor in cooperation with the technical personnel
• Maintain quality service report, follow up arranged service, invoicing and inventory in an efficient approach
• Manage service activities within our “Designated Working Area”   
• Keep the numbers of disputes or complaints to the minimum
• Maintain records accuracy and up-to-date

Tasks

• Provide daily directives to service engineers for local coordination
• Handle service, survey, commissioning and installation requisitions
• Preparation of quotations and work estimates for local and/or international jobs
• Data update onto company information systems
• Assembles all necessary job documentation
• Be the point of contract for all service disputes
• Record/register  all non-compliances and improvement suggestions
• Organize and coordinate all required follow up service
• Assist supervisor in identify technical training needs of service engineers

Requirements

• Post secondary with minimum 3 years working experience
• Experience in maritime electronic or engineering company will be an added advantage
• Good command of English and Chinese
• Independent, good interpersonal and communication skills
• Exposure to MNC environment

To apply, please send a detail resume including current and expected remuneration, availability to the Human Resource Office, we regret that only shortlisted applicants will be notify.

All information collected will be used for recruitment purpose only.