Responsibilities:

• Handle visitors’ enquiries and provide updated and comprehensive information to visitors at HKTB Visitor Centres and Event / Cruise information desks
• Act as an itinerary consultant to proactively recommend activities and attractions to visitors according to their needs and wants to ensure visitors’ satisfaction
• Promote tourism products and current or upcoming events so as to maximize visitors’ participation and enrich their experience
• Report visitors’ feedback on HKTB initiatives, tourist facilities, visitors information and service provisions to supervisors for business planning
• Suggest constructive ideas for visitor facilities improvement and enhancement
• Keep the entire visitor centres’ facilities clean and tidy and report any malfunction on a timely basis so as to ensure service quality
• Take up Event / Cruise information desk duties and conduct welcome receptions for VIP guests at the airport and HKTB events
• Conduct souvenir and tour sales and take up cashier duties at in-town centres
• Handle written and hotline enquiries when necessary
• Undertake any other duties / special assignments as directed by supervisors

Requirements:

• University graduate with minimum 2 years' customer service experience
• Proficiency in spoken and written Cantonese, English and Mandarin; knowledge in a foreign language, e.g. Japanese, Korean, French or German is an advantage
• Excellent communication and interpersonal skills
• Energetic, passionate, independent and eager to meet and assist visitors of different nationalities and various cultural backgrounds
• Willing to take up shift duties and work under roster at different Visitor Centres, information desks and event venues
• Required to work under adverse weather to maintain and support normal operations of Visitor Centres 
  
  

Interested parties please send resume with present and expected salary by by clicking "Apply Now" or by mail to "Human Resources Department, Hong Kong Tourism Board, 9th-11th Floors, Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong". Please quote the reference number in the application. 

Personal data provided by job applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. 

Only shortlisted applicants will be contacted.  All Information received will be kept in strict confidence and only for employment-related purpose.