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Customer Service Officer (Airline)

ADECCO

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-12-07
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:HK$14,000 - 17,000 /month (negotiable)
  • Employment Type:Full Time, Permanent
  • Job Function:Aviation Services  Call Centre  Hospitality / Hotel Services  

Job Description

 

Job Description

  • Report to Customer Service Supervisor
  • Answer customers’ enquiries through inbound calls such as ticket booking & reservation
  • Handle and follow up feedback and complaints from customers
  • Promote and cross-sell company products/services
  • Maintain an accurate database of customer information
  • Work closely with other departments in order to complete service satisfactorily

Job Requirement

  • Higher Diploma or above
  • Minimum 1 year relevant customer service experience
  • *Preferably in hospitality / aviation / call center environment
  • Knowledge in MS Office including MS Word and Excel
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Able to handle work pressure, demonstrate good ability to provide stable and accurate service
  • Cheerful personality with good interpersonal and communication skills
  • Fresh graduates will also be considered

 

Interested parties, please CLICK HERE to apply online. Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

Company Info

Adecco is a leading human resource solutions company in Hong Kong with general staffing and specialties division. Our comprehensive range of services includes temporary & contract staffing, permanent recruitment, outsourcing, executive search, leadership development, career management & outplacement services.

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