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Customer Relations Executive, Social Media Servicing (12 months contract to Permanent)

Job Information

  • Post Date:2017-12-06
  • Career Level:Middle
  • Location:Not Specified
  • Employment Type:Contract, Full Time
  • Job Function:Customer Service - Supervisor/Officer  Account Servicing  Tourism / Travel Agency  

Job Description

 Responsibilities:

  • Handle customer comments/live chat on social media channels (Facebook, Twitter, Weibo, WeChat etc.) in  an appropriate tone and manner
  • Identify issues, monitor trends and escalate where appropriate
  • Collate and review reports regarding social media mentions, response levels etc. for management analysis
  • Provide feedback and proactively make recommendations to client

 

Requirements:

  • University/post-secondary graduate or above
  • 2 years’ experience in customer service with min. 1-year related experience
  • Online customer servicing experience is an advantage but not a must
  • Be knowledgeable, empowered and sensitive when representing the client in responding to social media users globally
  • Passionate about social media and delivering customer service straight from the heart
  • Great writing style with written and verbal fluency in English and Chinese
  • Cheerful and flexible with mature personality and ability to inspire a team
  • Excellent analytical, problem-solving and decision-making skills

 

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary by clicking apply now.

 

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com

 

 

 

Company Info

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others. To support continued business growth in our loyalty division, we are looking to recruit a System Analyst/ Senior Analyst Programmer based at our Taikoo Shing office.

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