Working at ELEMENTS, an over one million square feet shopping mall located at 1 Austin Road West, Kowloon:

Responsibilities: 

• To maintain high quality of service of the Elements Information Counters.
• To lead the concierge team to achieve total customer satisfaction including training up team members to utilize resources, maximize productivity and professionalism in handling customers' enquiries and complaints.
• To liaise with strategic partners and tenants for concierges' offers and promotions.
• To assist in ad-hoc projects if required.

Requirements:

• Tertiary education, preferably major in Hospitality / Hotel Management / Marketing.
• Minimum 5 years of experience in customer service industry, with at least 2 years of experience in supervisory level.
• Excellent communication, interpersonal and coaching skills.
• Strong proven record of leading and motivating a team to achieve management targets.
• Strong problem solving and negotiation skills.
• Excellent written and spoken English, Cantonese and Putonghua.

We offer attractive remuneration package, medical and insurance benefits, annual leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary to:

Human Resources Department
Rm. 6S004, Passenger Terminal Building, Terminal 1, Hong Kong International Airport, Chek Lap Kok, Hong Kong.


All information collected will be kept in strict confidence and only for employment-related purposes.