Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Director, Program Deployment will be responsible for leading high-profile cross-discipline projects, providing the expertise to support the execution of brand and discipline programs and initiatives, provide discipline-specific property support. The Program Deployment Director will be responsible for the following:

• Provide thought leadership, developing the project plan, managing the project team, identifying and resolving issues and risks, providing timely updates to senior executives, facilitating project level meetings and executive level sponsor reviews, managing project funds, and working collaboratively across the organization to produce results
• Support the establishment of a cross-discipline deployment function that enables both above property and property integration activities
• Facilitate Continent Implementation governance and alignment forums
• Partners with continent discipline PMOs to coordinate discipline activities and review sequencing and timeline and build out continent deployment roadmap
• Partner with corporate Deployment team to help shape change + implementation strategies for the continent - Advocate for and ensure continent perspective incorporated in end-state vision and all work efforts
• Partner with continent change management lead and communication team to ensure communication to properties are managed appropriately and all discipline related activities have appropriate change plan/communication
• Escalate risks and create continent mitigation plans
• Manage and execute the socialization of plans, strategies and deliverables with continent leadership; ensure tight coordination between corporate and continent discipline leaders
• Tracking and progress reporting on integration activities
• Coordinate continent deliverables across multiple disciplines, such as stakeholder assessments, communication plans (including for Owner and Franchisees, above-property, and GM/Change Network stakeholders), and learning plans
• Ensure consistent tools and resources are deployed to properties 

Expected Contributions:

•  Strategic Project Leadership
•  Gain alignment among functional stakeholders, senior management, property team, owner community
•  Partner with AP stakeholders across all disciplines to determine project priorities and implementation timelines for all integration activities that impact properties in AP
• Lead the creation of standard approaches, deployment roadmap/plan and processes for the execution of integration activities 
• Establish and lead processes that are standardized, integrated and reflect change management methodologies (with the goal of making on-property activation as easy and effective as possible)
• Negotiate and influence project direction to achieve result
• Provide processes and communications that create accountability with project team and drive results
• Ensure deliverables meet needs, and can be implemented and sustained in the Market
• Suggest Program Management & Deployment best practices to key stakeholders
• Partner with change management lead on integration activities planning and communications
• Execute Project Governance to manage issues escalation, project prioritization, etc.

 Managing Execution

• Assess implementation needs for each project and consult with Project Manager to determine and assign appropriate Implementation resources and budget
• Establish and execute a consistent approach for risk assessment and mitigation, including escalation to senior leaders when appropriate,
• Collaborate and consult with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions and incorporate that information into pilots and implementations
• Identify trends, gaps or patterns in business processes and lead strategies to improve implementation tools and processes and team performance
•  Coordinate AP deliverables across multiple disciplines, such as stakeholder assessments, communication plans (including for Owner and Franchisees, above-property, and GM/Change Network stakeholders), and learning plans
• Partner with disciplines and resources to derive alternative methods/plans for implementation, training, and stabilization of changes

Business Functional Goals:

• Serves as escalation point-of-contact for hotel stakeholders and Implementation team members
• Distribute implementation status reports and project dashboards
• Provide consultation and, when necessary, hands-on support for stakeholders, including senior management on project goals and status to ensure milestones are met
• Establish, implement and monitor approach for the measurement and long-term sustainment of the project objectives
• Communicate clear, candid assessments of implementation successes and opportunities to Brand, Discipline and Continent leadership to ensure they have the information needed to make informed decisions

  Experience: 

• 5-8 years of solid program/project management implementation experience.
• Hotel or Market Operations experience or knowledge of operations across all departments
• Expertise and proven track record in managing complex, multifunctional initiatives
• Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority)
• Proven success in introducing major change to complex organizations
• Experience using MS Excel and Powerpoint

SKILLS:

• Exceptional project/program management competence and skills
• Ability to distribute, assign and ensure completion of work throughout various teams without direct management authority
• Strong influence skills including at senior organizational levels
• Ability to quickly gain a clear and comprehensive understanding of Lodging and Brand strategies, priorities and initiatives and represent them to various constituencies across the organization
• Ability to develop and enforce program governance
• Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
• Ability to enlist and motivate individuals and secure resources without direct authority
• Can form and foster high performing teams
• Strong written and verbal communication and presentation skills 

ATTRIBUTES:

• Utilizes/exhibits systemic thinking; gets results by using systems and processes
• Seeks input, drives for consensus and obtains closure
• Driven, exhibits strong drive to achieve
• Demonstrates balanced judgment under pressure
• Negotiates with key stakeholders to resolve issues
• Possesses/exhibits leadership presence
• Strong Interpersonal and meeting skills
• Ability to establish credibility necessary to influence all organizational levels
• Actively pursues and supports innovation and continual process improvement
• Quick study, analytical, makes decisions using thorough the use of data and process, then moves quickly to action
• Sets high performance standards for self and others
• Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies
• Persuasive
• Ability to apply past learnings to solve new challenges
• Delivers results under difficult conditions

EDUCATION AND PROFESSIONAL CERTIFICATION:

• Minimum BA degree; MBA or relevant advanced degree preferred
• Experience within Lodging or Hospitality industries, preferred