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Manager, Customer Strategy

Prudential Hong Kong Limited

  • Company Industries:Insurance/Pension Funding

Job Information

  • Post Date:2017-12-08
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Business Analysis / Data Analysis  Business Consultancy  Product Management / Business Analyst  

Job Description

Here at Prudential, we understand that success comes from visionaries like you. Your passion and diversity keep us at the forefront of innovation, which is why we are committed to helping you shape your future. We offer a range of career opportunities that span a dozen countries, each providing international perspectives and local reach. Across the broad scope of our operations, Prudential stands united in our dedication to providing protection – for our customers, our communities and our world.

Assist to lead and manage the daily operations of data analytic team to perform complex and advanced analytic, provide high quality strategic and tactical recommendations to Distribution Channels in generating higher business volumes and profitability through customer value growth and retention initiatives, and provide expertise in driving long term company-wide data and analytic strategy

Job Responsibilities:

  • Maintain long term infrastructure for data analytic to ensure cutting edge current data analysis techniques are employed and in line with market trends, and business requirements
  • Supervise the team to perform data analytic to identify opportunities across customer acquisition, cross sell and up sell and retention, and to support distribution strategy by providing higher quality data leads to maximize customer value opportunities
  • Lead the development and the deployment of advanced analytic, segmentation models and predictive models to optimize marketing efforts, support cross sell and up sell strategy and enhance distribution efficiency
  • Monitor campaign return on investment (ROI) and provide high quality strategic and tactical recommendations to Distribution Channels to improve results
  • Ensure team is highly engaged and consistently delivers high performance quality job through supervision, coaching, and providing challenging and developmental opportunities
  • Ensure the achievement of the following company KPIs: customer retention rate, repeat sales, net increase of new customer

Job Requirements:

  • Degree holder in Mathematics, Econometrics, Actuarial Science, Marketing Analytics or Statistics
  • Master degree in relevant disciplines will be a plus
  • Minimum 5 years of working experience in data analytics (2 years in insurance and 2 years in supervisory level)
  • Business-oriented and customer-focused
  • Familiar with the distribution model of life insurance
  • Pro-active and problem-solving attitude
  • Good leadership skills
  • Ability to establish trust and respect
  • Solid and sound experience in project management
  • Excellent interpersonal, communication & presentation skills
  • Excellent command of spoken & written English and Chinese

For other vacancies, please visit our website at https://prudential.wd3.myworkdayjobs.com/en-US/prudential

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Manager--Customer-Strategy_17120023-1

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.

Company Info

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.  Prudential Hong Kong Limited is looking for a high caliber candidate to join the professional financial consultant team.
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