Service Design Lead
Argyll Scott Asia
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2017-12-08
- Career Level：Senior
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Creative / Design Strategic Planning Product Management / Business Analyst
Job Description
- International enterprise
- Global business transformation project
- Collaborate and lead CX with various domestic offices
Today's customers' expectations in a digital environment are changing at a rapid pace, and to meet the needs of the digital economy, this company have commenced a shift to Agile and DevOps practices, with a concerted focus on B2B service experience.
BE this person who will ensure the company is focused on solving business and customer problems and ensuring they are fast-tracking business benefits and customer outcomes.
You will help:
- Partner with the business to define ideas, incorporating the Design Principles and current business capabilities
- Create Solution Overview documentation as required
- Be involved with technical proof of concept and/or low-fidelity wireframes
- Create/Reuse initial feature sets
- Propose minimal viable product options
- Assist with definition of process heat map
- Define acceptance criteria with feature teams to ensure that the defined services remain true to the business capability need
- Work with the architectural team to ensure that all service solutions meet the design principles
Something we'd look for:
- Experience with Lean UX Design Thinking
- Previous experience in designing end to end experiences and delivered them through digitisation channels
- Ability to develop prototypes of future experiences to test with customers and incorporate their feedback
- Demonstrable ability in taking a holistic and human centered approach to service design
- Demonstrable team leading and influencing capability
- Experience leading designers and other members of a cross-functional team
- Ability to solve complex problems
- Contribute to developing product roadmaps and strategy
- Engaging and influencing stakeholders
- Excellent communications skills especially facilitation
- Experience across diverse channels and business areas including digital, retail, call centre, supply chain and IT would be advantageous
If you are interested in exploring this role further, please send your resume to Leo Chak at lchak@argyllscott.com.hk or call directly on +852 3696 5175 for a confidential discussion
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
Company Info
We recruit the very best talent for middle management positions across a range of functions and sectors.
Think you've heard all that before? Read on.
We're here to make recruitment better. Better for our clients, our candidates and our own recruitment professionals.
We build relationships, not databases, and add real value that helps organisations and individuals grow. We are a team of functional and sector specialists delivering a genuinely consultative service that is underpinned by the depth of both our market knowledge and the client & candidate networks we have built.
Think you've heard all that before? Read on.
We're here to make recruitment better. Better for our clients, our candidates and our own recruitment professionals.
We build relationships, not databases, and add real value that helps organisations and individuals grow. We are a team of functional and sector specialists delivering a genuinely consultative service that is underpinned by the depth of both our market knowledge and the client & candidate networks we have built.
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