Summary:

We are currently seeking caliber candidates as a Helpdesk Support Specialist for our partner which is a renowned and well established enterprise in Hong Kong with a global presence.

Responsibilities:

• Provide Level 2 support to end users and resolve technical issues with the computing environment;
• Provide administration, monitoring and support to the network, desktops, peripherals, site file & print servers and anti-virus systems and ensure the whole IT infrastructure operates;
• perform patch management to ensure the required security patches and virus signature are timely applied and updated;
• Co-ordinate with other parties when necessary;
• Escalate the call progress call status;
• General helpdesk reporting.

Requirements:

• Diploma holder or above in Information Technology or related disciplines
• Min 1 years' experience in providing helpdesk support 
  
• Experience in PC setup, Microsoft products, email system, helpdesk support / back office operations
• Broad technical knowledge on general office desktop applications
• Strong interpersonal and communication skills are essential;
• Good command of written and spoken English and Mandarin is a plus;
• Good response and telephone manner, able to communicate with expatriates
• Less experience or Fresh Graduate will also be consider

If you have the desire for a challenging and rewarding career development,  

send us your resume quoting your present and expected salary by clicking "Apply Now"

or email to hr@ waiongroup.com. 

**Only accept resume in Word format**
Information collected will only be used for recruitment purpose.