Senior IT Analyst – APAC – US Listed Firm
Endeavour Search Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2017-12-08
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:IT Project Management / Team Lead Application Specialist - Network Mobile / Wireless Communications &
Job Description
Executive Summary:
Our client is a US public listed company. It manufactures critical electronic components that are used extensively in consumer electronic devices, telecommunications, healthcare and other commercial applications.
The job role is providing network and technical support to IT systems, network infrastructure, and global security initiatives. This includes supporting users mainly on Windows based desktop and notebook computers.
The user base comprises around 200 users located in regional sales offices in Hong Kong, Shenzhen, Beijing, Shanghai, Seoul, Taipei, Singapore and Penang.
Major Responsibilities
- Responsible for implementing the global network/PC security initiatives for Asia locations
- Troubleshooting problems and resolving user and network issues
- Monitoring and analysing the network performance and to provide the solution on the improvement
- Analysing user requests to determining whether approval process is required before they can be actioned (as per documented procedures).
- Answering and responding to user support requests and logging them onto IT support helpdesk system.
- Documenting software installation procedures and providing weekly summary report of support requests logged/resolved/outstanding.
- Installing system software, commissioning and configuring new hardware in preparation for deployment to end users.
Knowledge & Experience
- Diploma / Degree in Computing Science or equivalent, or a minimum of three years relevant experience
- Strong experience on Cisco network devices and IP networking including addressing, routing and switching, VLAN separation and supporting wireless infrastructure
- Experience in providing end user technical support in a similar analyst role.
- Methodical approach to troubleshooting IT problems, with ability to plan and prioritise workloads.
- Possess detailed knowledge of Microsoft Office Applications (2010/2013/2016) and Windows Operating Systems (XP/7/10)
- Management of Symantec Endpoint Protection 12 Server and Client or comparable endpoint protection solution.
- A positive attitude towards providing solutions which satisfy user requests.
- Capable of written & verbal communication in English.
- Based in Hong Kong with very occasion travel
To apply, please send your CV in word document via JOBSDB or to peter(a)endeavourasia.com or call 39561828 for a confidential discussion
Company Info
Endeavour Search specializes in the recruitment and placement of high quality talents in key positions within the IT, Digital/UX, Management Consulting, Industrial, Medical/Healthcare,
FMCG and HR functions.
Our comprehensive regional network and specialized database allows us to perform targeted and accurate searches, covering the Asia Pacific region with our core focus on Hong Kong, China and Singapore.
For more information, please visit our corporate website at www.endeavourasia.com
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