This is an exciting opportunity for a self-motivated and energetic candidate to work for a cutting-edge technology company, and acquire insight into the casino gaming industry. This position requires a driven and motivated individual with a desire to provide the best possible service to the customer.

Job Description:

•  Hardware support and service operations management
• Manage Field Services Team
• Installation planning and onsite coordination
• Improve and maintain customer satisfaction of WDTS technical and support services
• Manage pre and post sales technical support
• Coordinate and provide training to customers and support partners
• Engage in technical and customer management activities
• Provide guidance to their staff on hardware troubleshooting, replacement, and repair
• Provide technical guidance and support to the warehouse and logistics team for spare parts management and parts ordering
• Collaborate closely with Engineering on field deployment needs
• Ensure and maintain high level of service quality to customers
• Plan department objectives, develop organizational policies, and establish procedures for attaining objectives
• Provide leadership and training in a professional and positive manner to promote corporate goals and achieve department objectives
• Manage timely departmental workflow and productivity as well as enhance experience and knowledge for their staff
• Other related duties as needed to meet the ongoing needs of the department and organization.

Requirements:

• At least 6 years of experience in Gaming equipment service and support operations
• At least 5 years of experience in the management of a functional department
• Experience with installing and servicing electrical hardware devices and equipment
• Excellent analytical and problem resolution skills
• Solution-oriented and customer driven
• Excellent verbal and written communication and customer facing skills
• Excellent organizational and time management skills
• Experience in leading projects
• Ability to lead, train and motivate staff
• Ability to work well with all levels of management
• Understanding of casino operations is a plus

 Benefits:

This is an excellent opportunity for an enthusiastic person to join a company with good career prospects. You will be rewarded with an attractive remuneration package.