Manager – Application and Infrastructure Support Service
Emperor Group
- Company Industries：Mixed Industry Group
Job Information
- Post Date：2017-12-04
- Location：Not Specified
- Employment Type：Full Time, Permanent
- Job Function：Application Specialist - Software Support IT Management
Job Description
Responsibilities:
- Lead a team to provide L2 regional application and infrastructure support services
- Assist to formulate and continuously enhance support strategy for higher efficiency and effectiveness
- Strong vendor management skill for L1 outsourcing parties
- Assist to formulate and develop KPI for support service measurement
- Able to feedback and liaise with development team to enhance both new or existing system
- Assist to develop standardize infrastructure architecture to support new business and application system
- Assist to formulate cloud strategy, data retention and BCP strategy
- Take ownership of production issues and provide incident management
Requirements:
- At least 13 years of production support experience with strong infrastructure knowledge in a structured environment, preferable with SFC or HKMA understanding
- ITIL implementation experience is a big plus
- Hands-on experience in developing policies and guidelines of cloud, data retention and BCP
- Able to present and communicate with various level of people
- Excellent troubleshooting skills and be attentive to details
- Excellent communication skills in English, Cantonese and Mandarin is a plus
- Strong interpersonal skills and a good team player
We offer 5-day-work week competitive remuneration and benefit packages to the right candidate. Interested parties please apply with your application letter, resume, expected salary via our online application platform by clicking the "Apply Now" button or by post to Group Human Resources Department, 28/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong.
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of 24 months.
Company Info
Ever since our beginning in 1942, Emperor Group has grown and expanded into a diversified group of businesses that include financial services, property, watch and jewellery, entertainment, hospitality, media, furniture and furnishing, eSports, as well as co-working space. Six companies within the Group are listed on the Main Board of The Stock Exchange of Hong Kong. These include Emperor International Holdings Limited (Stock code: 163), which focuses on real estate investment and property development; Emperor Watch and Jewellery Limited (Stock code: 887), which specializes in the retail of luxury watches and fine jewellery; Emperor Entertainment Hotel Limited (Stock code: 296), which concentrates on hotel, gaming and catering businesses in Macau; Emperor Capital Group Limited (Stock code: 717), which provides a wide range of financial services; and Emperor Culture Group Limited (Stock code: 491), which principally engages in entertainment, media and cultural development business; and Ulferts International Limited (Stock code: 1711), which is engaged in chain retailing of upmarket European furniture. Emperor Foundation and Albert Yeung Sau Shing Charity Foundation were set up to fulfill our corporate social responsibility. We care for our staff, customers, partners, the public, and the environment, all with a view to sustainable growth together with all our stakeholders. Please go to our website www.EmperorGroup.com for details.
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