Responsibilities

• Set up and troubleshoot various office IT matters, including but not limited to

         ○      Computers & laptops (both Macs & PCs)
         ○      Productivity software such as Microsoft Office, content filtering
         ○      Multifunctional printers
         ○      Office networking:  LAN, WAN, VPN, wireless connections
         ○      Unified communications for call center
         ○      AV equipment

• Manage and keep inventory record of assets
• Log service issues
• Provide training to end users
• Participle in solution selection

Qualifications we value

• Relevant technical training
• 2 years troubleshooting IT issues for a medium size company
• Adequate English skills to communicate with multi-national team members
• Proactive and very organized
• Knows how to prioritize tasks
• Experience in estimating and monitoring usage; make suggestions before problem happens
• Experience with Macs and PCs
• Experience with Microsoft products
• Experience with commercial VoIP phone, IVR, video conferencing, unified communications solutions
• Experience with commercial VPN solutions
• Experience with content filtering solutions
• Experience with access control systems
• Experience with audio/visual systems
• Knowledge to vet a IT solution a plus