Summary:

We are currently seeking caliber candidates as a Helpdesk Support for our partner which is a renowned and well established enterprise in Hong Kong with a global presence. The position will be responsible for providing top quality support for a financial group.

Experienced candidates will be considered for a senior position, and we offer highly competitive package to the ideal candidates.

Responsibilities:

• Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties

• Provide general IT support, such as breakfix, handle ticketing bottle, troubleshooting, preliminary application support .

• Responsible to solve environment setting: Mainly desktop, with few laptop and Printing

• Perform ad-hoc task as assigned

Requirements:

• Secondary Graduate, Diploma or above in IT or Computer related disciplines

• 1-2 years relevant working experience in helpdesk support; (Fresh graduates will be considered)

• Basic knowledge in System Solutions: Windows 8, 7, XP

• Good telephone manner and problem solving skill

• Able to communicate in simple English and Mandarin

• Immediate available is a great advantage

We offer:

• 5-day work week
• Permanent Headcount
• Night Shift Allowance
• Career development opportunities
• On-Job Training
• Paid Overtime
• MPF / Occupational Retirement Schemes
• Medical Coverage
• Year-end performance Bonus

If you have the desire for a challenging and rewarding career development, send us your resume quoting your present and expected salary by clicking "Apply Now" or email to hr @waiongroup.com.

**Only accept resume in Word format**

Information collected will only be used for recruitment purpose