Job Description

We are looking for a bright Technical Support Engineer to provide enterprise level technical support for our colleagues. This technician will provide support via phone, email, chat, in person, and other channels as required. This technician will also be responsible for installing and maintaining server and network hardware. A background in engineering or IT support is required.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all issues; report status regularly
• Document knowledge in the form of knowledge base tech notes and articles
• Provision/decommission hardware in/out of data center facilities
• Diagnose and resolve hardware issues
• Regularly travel to Guangzhou, Macau, and Vietnam

Requirements

• BS degree in Information Technology, Computer Science or equivalent
• Fresh graduation is welcome
• Experience in Networking and Microsoft AD is preferred
• Basic knowledge of Windows, Linux, networking, utilities and scripting
• Strong problem-solving skills
• Able to work under pressure with self-motivation.
• Excellent written and verbal communication skills in Chinese and English

Interested parties, please send in your full C.V. together with your expected salary and availability by clicking "Apply Now"

(All information provided will only be used for recruitment related purpose and all collected applications will be destroyed in 4 weeks after the position is filled.)