Responsibilities
• Ensure all new service and changes are launched smoothly and operated with high service quality and availability
• Ensure all problems are identified and investigated, resulted in root causes, workarounds, and known errors for which resolution will minimize disruption to the service and reduce the level of events in production platform
• Perform in accordance with established problem management process by set of procedures and perform system loading and quality testing
• Set up system alarm monitoring tools and system diagnostic tools are in place for all provided services
• Participate in 7 x 24 On-Call rotation for all production related escalations
• Work closely with respective departments to resolve production application and system related issues
• Assist development and infrastructure teams with release/implementation and maintenance periods

Requirements
• Bachelor degree/ Higher Diploma in Computer Science or equivalent
• Minimum 2 years’ experience in IT production support
• Knowledge in Cloud Computing, Linux, networking and security
• Strong analytical and troubleshooting skills
• Good spoken and written communication skills
• Demonstrated teamwork and ability to work with diversified multi-location team
• Candidate with less experience will be considered as Technical Officer

Please apply, quoting the appropriate reference number, with details of your qualifications and experience, expected salary and a contact telephone number to The Senior Manager, Personnel Department, Television Broadcasts Limited, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon or email to us via Recruitment Centre.

Applications received are solely for selection purpose.  Those not invited for an interview within 4 weeks may consider their applications unsuccessful and their applications will be filed for another 3 months for future selection.  Afterwards, all applications would be destroyed.