As part of CAPITEQ's expansion into Hong Kong, we are looking for an I.T. Professionals with a hybrid skill set – spanning Helpdesk support, Wintel Administration and project/IT management. This position requires the candidate to be a complete all rounder with strong organizational skills and the ability to communicate with senior members of staff/VIPs.  The role is best described as a hybrid role, providing proactive desktop support – server side support and as well as run and work on a multitude of IT projects.

A customer focused role, the day to day role will entail responding to daily I.T. incidents logged in our Helpdesk system and ensuring calls are resolved within our SLA. The role will also involve a degree of monitoring, administration and involvement in I.T. projects.

Presentation & strong communication skills are just as important as technical ability in this role

Technical Skills require for role:
•Strong Helpdesk experience supporting both desktops and servers
•Demonstrate competence in troubleshooting at OS level and Hardware level.
•Solid understanding of Active Directory and Windows 2012/16
•Office 365 - Setup and Administration Experience
•Experience in administering virtualized environments using VMware
•VPN Technology and I.T. Security Awareness
•A solid Understanding of I.T. Networks and how : TCPIP/ LAN/WAN/ DNS/ works.
•Project Management Experience e.g experience on delivering complete IT build outs from the ground up.

Any knowledge on cloud technologies deemed as an advantage : Azure / AWS.

Interpersonal Skills Required 
•A Strong Communicator
•A self starter - Enthusiastic and energetic
•Team player – someone who works well with others.
•Ability to take ownership and run technology IT projects
•Reliable /Positive/Can do attitude
•Customer facing skills / Professional Attitude
•Ability to translate complex issues into solutions people can understand
•Responsive -  The person must be able to think on their feet, providing alternative solutions when needed
•Ability to Multi-Task and Prioritize 

This position requires a complete all rounder - someone with a cross skillset spanning desktop and server administration.  Combined with the ability and know how - in running IT projects such as office build out and environmental upgrade.

The successful candidate must also posses excellent communication skills both written and verbal.  The role will involve working as part of a team in Hong Kong and Singapore. 

For more information on the Capiteq please visit http://www.capiteq.com/ for more information