Summary:

We are currently seeking caliber candidates as a Helpdesk Support for our partner which is a renowned and well established enterprise in Hong Kong with a global presence. 

Experienced candidates will be considered for a senior position, and we offer highly competitive package to the ideal candidates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform 1st line and ad-hoc IT helpdesk support duties;
• Handle phone-in and email support enquiries in using our services
• Provide technical solution to in house staff with a user friendly communication;
• Assist in keep tracking of IT assets with proper inventory control on record keeping, maintenance and related documentation;
• To perform any other ad-hoc duties assigned by supervisor.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Secondary Graduate, Higher Diploma or equivalent in Information Technology is preferred;
• Great interpersonal skills and problem solving skills;
• 1-3 years relevant working experience in helpdesk 1^st level support;
• Customer service or helpdesk experience in call center is an advantage;
• Good command in both spoken and written English and Chinese including Putonghua;
• Immediate availability is highly preferred.

Benefits:

• 5-day work week
• On-Job Training
• Night Shift Allowance
• Paid Overtime
• Medical Allowance
• Year-end performance Bonus

If you have the desire for a challenging and rewarding career development, send us your resume quoting your present and expected salary by clicking "Apply Now" or email to hr @waiongroup.com.