About the Role:

• Translate product and business strategies into product tactics and specifications that deliver customer benefits. Be the trusted voice of the end-users, understand their wants and needs
• Responsible for managing customer database platforms, analyzing customer visitation patterns and spending behaviors, providing insights for business strategy development.
• Define and specify market requirements for current and future products, conduct hypothesis to solve the pain points and then validate (or invalidate) those hypotheses
• Build the roadmap for BI and data platforms; Implement data-initiatives: Cross-sell project utilizing internal database, Data visualization pilots, Digital sales reporting process automation.
• Transform customer insights into actionable plans for product strategy planning; Other responsible areas: Innovations, Big Data, Quality, CRM, e-business and sales
• Manage the implementation and formation of integrated data warehouse and generate excellent data analytics roadmap and strategy. You will need to provide weekly/monthly analytics support on digital projects, marketing campaigns, CRM data.
• Provide an internal training on the usage and how to turn data insights to actionable plan to all business units.
• Lead a team of 4 and in charge of multiple applications and tools; Identify and providing solutions to issues for business use

Requirements

• Consumer product experience across multiple platforms with minimal 4-5 years digital/online product management experience
• Solid understanding of product management methodologies and proven track record of product value proposition design
• Passion for and deep knowledge in understanding the needs of our customers through primary research and data analysis
• Technical knowledge of big data tools -SAS, SQL is plus not mandatory
• Strong commercial sense, quantitative and analytics skills
• Excellent hands-on experience with most aspects of the product life cycle management
• Self-motivated, passionate, responsible and good team player
• Superb written, verbal, and presentation skills, with the ability to seamlessly communicate with both technical and non-technical audiences
• Fluent in both written and spoken English and Chinese (Cantonese & Mandarin)

Please contact Eddie and email resume to echow(at)xp-personnel.com