We are looking for Network Operations Manager for Asia Technology Office.

The Asia Technology Office, in collaboration with their counterparts across all divisions, provides leadership for Global Information Systems technologies and initiatives. This includes the establishment and deployment of common IS frameworks for System, Infrastructure, Network Services and Operations which align to Asia and global business strategies.

This position has the overall responsibility for the vision development, administration and support of all branch and Data Center networking, internet and 3rd Party connectivity, and physical infrastructure operations. The individual must have strong cross-functional leadership and personal skills, as well as substantial technical experience and expertise in network operations, risk mitigation and management. The individual must have the ability to clearly communicate with stakeholders, through oral and written communications, as well as be committed to the highest levels of customer service, as well as following industry standards for project management and service delivery (i.e. ITIL). Strong management and interpersonal skills are a must.

Job Responsibilities

• Provide strategic leadership, direction, and guidance to the Network Operations personnel.
• Analyze complex network environments and identify risks and mitigation strategies across the enterprise. Evaluate and ensure the available capacity of data network.
• With leadership input, develop and maintain strategic plans related to areas of areas of responsibility. Develop implementation plans for strategic initiatives, including budgets. Provide regular update reports and presentations on status of plan implementation.
• Review and analyze networking and physical operations, including capacity planning, fault tolerance, performance, new and advanced technology, monitoring, and service levels; develop recommendations to improve performance and capacity.
• Provide detailed technical counsel and expertise, and serve as a resource regarding all aspects of networking to senior management and other groups within the unit.
• Ensure the provision of comprehensive, integrated, reliable, high-quality services for company in areas such as backbone and local area networking, network facilities and infrastructure, Internet access, high-performance networking, network security, remote access to campus IT services, and telecommunications.
• Provide leadership in identifying new technologies and services, including impact and costs as they relate to networking and telecommunication services.
• Provide operational leadership and project management oversight for personnel, work, and projects that fall within the telecommunications, network, and data center areas.
• Develop and maintain operation documents with respect to performance, procedures, campus network standards, schedules, traffic data, billing, SLA, and budget.
• Accelerate the professional and technical development of coworkers through coaching and training ensuring focus on achieving high customer satisfaction.
• Plan, assign and review work of staff to ensure that group objectives are met.
• Hire, train, develop and manage staff to ensure that a qualified staff exists to meet group objectives.

Qualifications

• A Bachelor's degree in Engineering, Computer Science, Information Systems or related technical field is required. Master's degree preferred.
• Familiarity with enterprise class security technology and policy.
• Experience with various network operations tools, performance monitoring tools, diagnostics tools.
• Experience in large heterogeneous Network Infrastructure environment
• A minimum of eight years of progressively responsible experience in data networking or related technical field including current networking hardware, software and wireless technologies.
• Experience in a financial services environment preferred.
• Excellent verbal and written communication skills, with demonstrated ability to translate technical terminology to clients.
• Excellent interpersonal skills. Strong leadership skills with a high commitment to customer service.
• Must have a cooperative approach to leadership and management.
• Ability to deal effectively with a wide range of vendors, service providers, and regulatory agencies.