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IT Service Supervisor

NeoMas Professional Services Limited

  • Company Industries:Human Resources Management / Consultancy

Job Information

  • Post Date:2017-11-09
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Support  Software Development  Testing / QA  

Job Description

Responsibilities:

  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Monitor, analyze and manage Service Desk performance, report to supervisor and work out resolve strategy on different situation.
  • Maintain support service document
  • Manage procurement and license record and issue regular report
  • Assist to execute and monitor routine operation service
  • Issue regular report for general IS team operation service 
  • Provide documentation, coordination, QA and implementation support to IS project

Requirements:

  • University graduates in any related discipline, computer knowledge is preferred
  • 1-2 Years of relevant working experience in administrative /IT service role is preferred
  • Proficient in MS Office applications is a must
  • A proactive team player with excellent communication in both written and spoken Chinese, English and Putonghua
  • Honest, responsible, detail and logical-minded, independent, multi-tasking
  • Good interpersonal and customer care skills
  • Fresh Graduate will be considered

 

All information provided will be treated in strict confidence and used solely for recruitment purpose.

For more job opportunities, please visit our website: http://www.neomas.com.hk/en/career.php

 

Company Info

We are a recruitment company specializing in IT field, providing tailor made sourcing solution to our clients. Current we are expanding our team to better our service to our ever expanding client base.

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