IT Service Supervisor
NeoMas Professional Services Limited
- Company Industries:Human Resources Management / Consultancy
Job Information
- Post Date:2017-11-09
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Support Software Development Testing / QA
Job Description
Responsibilities:
- Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
- Monitor, analyze and manage Service Desk performance, report to supervisor and work out resolve strategy on different situation.
- Maintain support service document
- Manage procurement and license record and issue regular report
- Assist to execute and monitor routine operation service
- Issue regular report for general IS team operation service
- Provide documentation, coordination, QA and implementation support to IS project
Requirements:
- University graduates in any related discipline, computer knowledge is preferred
- 1-2 Years of relevant working experience in administrative /IT service role is preferred
- Proficient in MS Office applications is a must
- A proactive team player with excellent communication in both written and spoken Chinese, English and Putonghua
- Honest, responsible, detail and logical-minded, independent, multi-tasking
- Good interpersonal and customer care skills
All information provided will be treated in strict confidence and used solely for recruitment purpose.
For more job opportunities, please visit our website: http://www.neomas.com.hk/en/career.php
Company Info
We are a recruitment company specializing in IT field, providing tailor made sourcing solution to our clients. Current we are expanding our team to better our service to our ever expanding client base.
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