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(Asst.) Manager,Customer Service/Call Centre-Insurance/Banking

Peoplus Recruitment

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-12-09
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Call Centre  Customer Service - Manager  Others  

Job Description

Our client is a leading Insurance Company, they are currently looking for a high calibre to fill up the below position:


(Asst.) Manager,Customer Service/Call Centre-Insurance/Banking


Job Duties:

  • Manage a team of customer service representatives to provide professional advice and good customer service to customers
  • Direct the daily operations of the customer service team.
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets
  • Handle and follow up cases escalated by CSOs or sales team


Requirements:

  • Experience in Customer Service or Call Centre  in insurance / banking industry.
  • Excellent communication and interpersonal skills
  • Good presentation and course facilitating skills.
  • Candidates with less experience will be considered as Sr. Officer


Attractive remuneration package, fringe benefits and good career prospect will be provided to the right candidate. 


Interested parties please send full resume with followings to jacky @peoplus.com.hk

1. Current & Expected Salary
2. Date of Available
3. Date of Achievement - Academic Result
4. Quoting the Emp. Ref. No. : JW171208-01

For a confidential discussion about this role please contact Jacky at 852 - 3589 5199

All personal data provided by job applicants will be used for recruitment purpose only.

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Company Info

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

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