The client is a respected global bank, is now seeking for few headcounts as Customer Services Officer 客戶服務 – (Call Center / Hotline - inbound [Non-sales])(15– 23k) to join their growing team in Asia Pacific.

Responsibilities:

• Handle general email inquiries and phone calls timely and tactfully
• Provide good customer services to clients   
• Perform claims registration and insurance enquiry over the phone             
• Feedback customers’ comments to superior for service improvement   
• Make suggestions for improving customer satisfaction
• Perform ad-hoc task as required by supervisor

Requirements:

• Diploma in Business, Finance, Marketing and/or Insurance Studies
• At least 2 years working experience in Customer Service, Hotline or Call Center environement, preferably in insurance, banking or telecommunication industry
• Agent licensing (IIQE Paper 1 & 2) is a plus but is not required
• Familiar with Call Centre operation workflow and procedures   
• Knowledge in wide range of General Insurance or Life insurance products will be an advantage  
• Good communication and complaint handling skill with good command in spoken and written English and Chinese

If you would like to apply for this Customer Services Officer 客戶服務 – (Call Center / Hotline - inbound [Non-sales]) x 4 (15– 23k) role or find out more, please or send your resume to talent(at)lloydkarson.com quoting the reference: 156731