This role is mainly responsible for assisting in handling enquiries, data entry and filing jobs.

Responsibilities 

• Assist in system data entry including claim registration, payments and reserve adjustments, etc.    
• Handling of First Notification of Loss (“FNOL”), enquiries or claims and where necessary it may involve contact with customers, intermediaries, external service providers, third parties, etc.
• Setting up and managing filing and administrative systems to ensure that necessary information is recorded, secure and accessible.
• Assist in claim files and documents preparation and/or processing for onward handling by respective Claims handlers.
• Process/handle mostly simple and straight forward claims under guidance within assigned authority and agreed service standard as and when required.
• Deliver duties within agreed service turnaround time and claims service KPI targets.
• Additional duties and responsibilities as warranted.

Job Requirements 

• Relevant academic qualification.
• Meet relevant local mandatory qualification requirement where relevant.
• Preferable at least 1 to 2 years working experience. Basic general insurance knowledge is preferred.
• Administrative skills or experience is preferred.
• A good team player and able to work independently.
• Possess good interpersonal and customer service skills.
• Proficiency in oral and written communication skills in English and Cantonese.
• Ability to work on relevant PC applications.

*Fresh graduates will also be considered.