Senior Officer, Customer Services Center
Gravitas Recruitment Group (Hong Kong) Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2017-11-28
- Location:Not Specified
- Salary:HK$17,000 - 30,000 /month
- Employment Type:Full Time
- Job Function:Underwriter Others
Job Description
Our client is one of the largest like insurance company in APAC. They were founded in Asia, headquartered in Asia and established their business in 18 areas in the APAC region. As a senior officer, you will work closely with the agency force to handle inquiries and complaints.
Responsibilities
- Carry out risk assessment on agent submitted cases within agreed authority and underwriting guidelines
- Handle agency inquiries and complaints in a professional manner
- Strive to provide best quality customer service by managing daily team activities
- Streamline workflow and establish a smooth operation procedure
- Liaise between agency force and operations team to achieve operational requirements
- Participate in training and support for junior staff
Requirements
- Life underwriting experience
- Experience in working with agents
- Strong negotiation and communication skills
- Customer centric
Interested parties kindly apply via "Apply Now" or contact Chloe Ng at 3907 0744 for a confidential discussion.
Company Info
Gravitas Recruitment Group is a multi-award-winning international recruitment consultancy with 6 offices globally across Hong Kong, Singapore & the United Kingdom.
Incorporated in 2010, Gravitas Group has successfully grown year on year and is globally regarded as one of the fastest organically growing recruitment groups in operation.
Our external success is driven through deep market specialisms across Financial services and Technology that creates a unique client proposition and long-standing relationships. Our niche nature and compelling external proposition has been recognized by numerous
recruitment bodies including the ‘Global Recruiter’ and the ‘Human Resources magazine’ where Gravitas has been voted Asia’s best Specialist Agency & Hong Kong’s best financial services agency in both 2018 & 2019 for both prestigious awards.
Internally and across all levels of our staff, investment through Learning & Development is key. We have a dedicated Training & Development function where our inhouse trainers
deliver our proven & award-winning Consultant & Management Development Programs throughout the year. We also uphold a ratio of 1 manager to every 5 consultants to support fast track succession for all of our employees through prioritized nurture.
Gravitas offers global mobility with opportunities for individuals to further their careers in new locations and follow a meritocratic philosophy where individuals are promoted
through their actions & results.
We are committed in ensuring our employees find Gravitas an enriching, rewarding and fun place to work where our company values of Respect, Integrity, Passion & Excellence are
upheld.
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