Purpose of the Role

To handle Casualty General Liability claims of intermediate complexity from coverage enquiry through legal liability assessment and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

Key Relationships:

Direct reporting line to Complex Claims Team Manager

Duties and Responsibilities

1. Functional Responsibilities:

- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits  and providing a consistently strong standard of customer service

- Ensuring effective vendor and litigation management on Complex claims within a personal allocation- Broadening internal / external stakeholder communication where required

- Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes

- Contributing to maintenance of best practice procedures for Casualty GL intermediate to high value Complex claims, consistent with global best practice

- Demonstrating a high standard of technical claims competence.

- Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business

- To provide training and be a technical referral point for other team members

Job Requirement

• Tertiary educated with 5+ years relevant claim experience in Motor Liability &/or General Liability claims     
• Holder of professional qualification such as ANZIIF or legal will be an advantage
• Ability to handle litigation case independently
• Ability to make accurate judgments on liability and assessments of loss values
• Ability to provide guidance and be a technical referral point for other team members
• Detailed oriented, customer focus with good telephone manner
• Self-motivated team player with problem solving skills
• Excellent inter-personal and communication skills
• Good command of spoken and written English, Chinese and Mandarin
• Computer literate
• Candidates with less experience on claims handling will be considered for Senior Claims Examiner

Interested parties please click "Apply Now"