Our client is a leading retail group in luxury and fashion lifestyle industry. To cope with brand development, they are seeking for a CRM Manager to join the team.

Responsibilities:

• Develop long term strategy on customer acquisition and retention. Build sustainable CRM program to stimulate repeat purchase and customer loyalty.
• Manage and analyze customer data to generate insights that benefit to the business and long term growth.
• Perform segmentation of customers and develop unique campaigns to target each group and achieve optimal sales result.
• Conduct market research and collect customer feedback to refine CRM programs.
• Assist in system implementation and data migration.

Requirements:

• Degree holder and minimum 8 years experience in CRM or Marketing.
• Strong knowledge in consumer data analysis, loyalty program formation, O2O communication.
• Experience in luxury brand industry highly preferred.
• Solid experience in customer acquisition, segmentation and retention.
• Excellent in written and spoken English and Chinese.

Reply Information:

For interested parties, please send your full resume (quoting reference no. TP17077) to our Job Application email (under Contact Information) or alternatively to: Eastwood Consultants Limited

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