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Customer Services Executive (Hotline)

Toptech Co Ltd

  • Company Industries:Architecture/Building/Construction

Job Information

  • Post Date:2017-11-27
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  Home Appliances  

Job Description

Responsibilities:

  • Welcome and serve guests at Showroom and handle enquires and / or complaints
  • Provide after-sales services for our electrical home appliances including operational & technical enquiries, order follow up and handle complaints in a professional manner
  • Assist in managing inventory accuracy of stocks up to the company standard
  • Work closely with internal parties to solve customers’ enquiries and complaints
  • Handle ad hoc projects as assigned

 

Requirements:

  • Certificate or above in Business Administration or other related disciplines
  • 1 - 2 years of experience in service call center
  • Experience in handling consumer electrical appliances is definitely advantage
  • Customer-oriented, with good communication and problem-solving skills
  • Willing to learn and take challenge and work independently
  • Good command of both written & spoken English and Chinese (including Putonghua)
  • Proficiency in MS Office applications

 

Salary and benefits will be commensurate with qualifications and experience.  Please send a full resume with available date, present and expected salary to The Human Resources Department, 3/F., Great Eagle Centre, 23 Harbour Road, Wanchai, Hong Kong. (Please quote the reference no. on the envelope & the covering letter.)

To know more about us, please visit our website at www.toptech.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.

Company Info

Toptech is a subsidiary of the Great Eagle Group.  Toptech is a building material company, primarily engaged in high-end, specialized building and home solutions, including the supply, distribution and installation of raised floor systems, solid surface, kitchen appliances, and recreation and sports facilities.  In order to cope with our rapid growth, we invite high caliber candidates to join our team:

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