Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting an Individual Giving Donor Care Associate, carrying an external title of “Individual Giving Donor Care Manager”, to act as key pivot to support donor care operation in UNHCR Hong Kong and Macao.

Requirements and experience:

• Completion of the Secondary Education with post-secondary certificate/training in marketing, communication, social science or a related field
• Minimum 6 years of previous job experience relevant to the function. At least 3 years experience providing functional guidance to donor care or customer service teams
• Proven experience in a fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
• Track record of driving new initiatives that deliver improved customer service and experience
• Proven experience of managing donor or customer records within a customer relationship database
• Attention to details, high accuracy and result oriented
• Ability to collaborate with others, with a flexible and positive attitude
• Strong communication and interpersonal skills; Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
• Able to work independently and under pressure
• Writing skills for donor communications ; Statistical and mathematical competencies
• Customer service oriented

Responsibilities:

• Under the supervision of the Assistant PSP Officer (Donor Care), design, implement and develop the Individual Giving Program of PSP HK,  and provide overall functional guidance to the donor care team, ensuring that they implement the donor care programme effectively and efficiently and with a donor focused approach
• Optimise the opportunities to develop the annual value of donors by
• Develop and implement tactics to increase donor loyalty and donor satisfaction
• Build engagement at every stage of the donor journey
• Assist in implementing comprehensive data strategies to deliver a donor-centric approach, including:
• Ensure seamless donor care operation including form processing, donation collection by
• Develop standards to handle donations, explore data segementation and mining for existing donor for further analysing donation behaviour
• Support UNHCR’s donor care and fundraising events
• Undertaking other duties as assigned by her/his supervisor  

For a full job description please visit < http://www.unhcr.org/hk/en/job-opportunities>

Closing date: 21 December 2017

Please send a completed Personal History Form which can be downloaded from <http://www.unhcr.org/hk/wp-ontent/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>, a letter of application, your CV/resume (no photos) in strict confidence by email only to the email stated in our website "http://www.unhcr.org/hk/en/job-opportunities". Please ensure that they are sent as Word documents with the titles “your name Personal History Form”, “your name cover letter” and “your name CV”. Please put “UNHCR – Individual Giving Donor Care Associate” in the email subject line.

Only shortlisted candidates will be notified and invited for interview.