Job Overview:

As a Customer Service Agent/Officer, you play an important role in creating a smooth and pleasant ground experience for passengers at the origin and destination of their journey.  You will be responsible for providing quality service to passengers, from the first interaction when they check-in for the flight, to having a relaxing moment in the SilverKris Lounge, to boarding the flight and enjoying the inflight food and beverage until the passengers arrive at their destination airport and collect their luggage.  If you enjoy working in an exciting international environment, this is your opportunity.

Job Description:

• Monitor and manage service partners to ensure smooth flight operations
• Monitor and provide quality service to passengers at various stages of their ground experience at the airport, from check-in, SilverKris Lounge, boarding the flight, inflight F&B, disembarking the flight on arrival to collection of luggage
• Handle administrative duties such as invoice verification, preparing flight documents, analyse statistics, preparing performance reports, etc.
• Any other ad-hoc duties assigned

What You Should Possess:

• Diploma Holder
• Must be able to work shifts and overtime as needed
• Team player, possess good communication skills, interpersonal skills and customer service attributes
• Fluent spoken and written English, Cantonese & Mandarin
• Hands-on skills in PC operation (Word/Excel/Power-point)
• Experience in the aviation industry will be an advantage
• Fresh graduates and candidates with no relevant experience are welcome to apply

Remuneration package includes free/rebated air tickets, group life insurance, company subsidized medical scheme, year-end bonus and discretionary bonus payment.

Please send full resume and expected salary to Singapore Airlines Ltd – HR & Admin Department by clicking "Apply Now" (with Appln/Ref quoted in the subject).

Only shortlisted candidates will be contacted for interviews.

Personal data collected will be used for recruitment related purposes only.