• Clear focus on managing client assets and delivering strong risk-adjusted returns
• Nearly 1,300 investment professionals providing more than 350 different strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
• Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan

Team Background

We are looking for a Client Services Executive with experience working in the servicing and financial sector to join our team responsible for Client Services. The successful candidate will demonstrate strong interpersonal and relationship building skills and be responsible primarily for the daily servicing of our Hong Kong retail clients, with the potential to expanding their responsibility to servicing the broader region.

Key Responsibilities

• Handle clients’ enquiries and requests via phone, written correspondence and sometimes meeting in person

• Handle referrals and escalations from junior team members

• Liaise with the internal teams to resolve any queries on client instructions and dealing related activities

• Preparation of client communications surrounding; operational/fund changes, issues or new initiatives

• Maintain the contact management tool (CRM) logging clients’ activities

• Compile client regular reports and internal senior management reports

• Manage and log client complaints ensuring regulatory deadlines and requirements are adhered to

• Participate in projects and initiatives to ensure a consistent and positive client experience

• Support and provide information to key stakeholders across the business whenever necessary