Our client, a well-established bank, is now seeking an experienced candidate to join their team.

Responsibilities:

• Arrange process change deployment by preparing Operational Circular, obtaining approval from Operational P&P Approval Unit, delivering user briefing and conducting post-launch health checking and post-implementation review. Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from HR
• Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
• Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users
• Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint
• Write-up of procedural documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
• Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives; act as a bridge among Information Systems Division, business and end users to ensure smooth system implementation

Requirements:

• Degree holder with 2-5 years solid banking experience
• Hands-on experience in at least one of the following areas for extended period:
• business analysis or operations and methodology in financial institution, banking operations in either front or back office and UAT and system support
• Familiar with banking operations and in-depth knowledge in any of the following areas:
• Investment / Insurance systems; or Investment / Insurance products, and related regulatory requirements on the selling processes
• Excellent English and Chinese writing skills, preferably with experience in procedural manual writing
• Proficiency in Putonghua will be an advantage
• Meticulous at work, good analytical and logical thinking skills
• Good negotiation, communication and interpersonal skills
• Strong PC knowledge
• Customer-oriented and willing to work overtime

Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.