Description

Our client is a global FinTech startup, they are currently looking for a Fraud and Chargeback Analyst to join their company.

Job Duties

• Receive, process and follow-up on all retrieval requests and disputes processed
• Work together with the fraud and risk teams to reduce the chargeback to an absolute minimum
• Maintain a clear reporting structure and dashboard on the disputes, exposures and losses
• Monitor trends and risk in order to advise on improvements to keep losses under control
• Provide responses to queries from internal and external parties on specific disputes

Requirements

• At least 4-year experience in chargeback and dispute handling, preferably in a Payment Processor, Alternative Payment Provider
• Solid understanding of chargeback and dispute management
• Worked in environment in which card schemes excessive chargeback programs have occurred and with extensive experience in managing this
• Background in operating typical chargeback platforms and different 3rd party data-brokers related to chargeback prevention / combating
• Ability to work in a growing and fast-paced environment
• Strong communication skills with excellent verbal and written English
• Passionate about chargebacks, disputes, fraud prevention and new technologies