This is a role for you if you have passion to be highly engaged and interactive with customers via digital channels such as Email, Facebook Messenger, Whatsapp, Wechat, Instagram and occasionally phone. Your success are measured by your ability to quickly respond and resolve customers enquiries in the quickest manner while achieving a high customer satisfaction rate.

Responsibilities

• To handle customer enquiries received via email, live chats, Facebook, Instagram and phone in a rapid response environment
• Ensure customer enquiries and feedback are attended to quickly (within SLA) and effectively resolve their queries with courtesy
• Identify business opportunities and cross-sell the travel products and services
• Provide correct information to customers promptly using relevant systems and applications
• Able to work on shift including weekends and public holidays with compensated leave
• Assist in ad hoc projects assigned by management
• Routinely report and present customer feedbacks and suggest service improvements in terms of products, systems and daily workflow

Requirements

• Post-secondary education, degree or diploma holder with 2 years customer service experience in service / travel industry would be advantageous
• Energetic, positive attitude and team player
• Savvy with smartphone applications, social applications such Facebook, Instagram, and WeChat
• Able to identify customer needs for cross-selling
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Good presentation skill and customer-oriented with good communication skills is essential
• Good typing skill: English 80 wpm, Chinese 50 wpm
• Good spoken and written English and Cantonese, Mandarin is an advantage
• Independent, self-initiated and well-organized
• Excellent service attitude with good interpersonal, communication and team skills

Interested candidates please send your full resume with current and expected salary by clicking “APPLY NOW”.

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