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Officer - Outbound Sale

Genting Hong Kong Limited

  • Company Industries:Others

Job Information

  • Post Date:2018-03-08
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  Integrated Resort / Casino  

Job Description

Responsibilities Include:

  • Promote our Company’s services and products proactively through outbound call
  • Maximize sales opportunity for each call handled for the achievement of the preset sales target
  • Maintain complete knowledge of departmental policies, procedures and service standards.
  • Ensure the productivity levels, service standards and customer relations are maintained.
  • Be familiar with all promotional procedures, events, tournaments and formats to assist guest requests, answer questions and resolve problems
  • Attempt to resolve customer complaints/ requests in an efficient manner ensuring customer satisfaction.
  • Continually display a very high standard of customer services
  • Responsible to increase loyalty by serving as a personal point of contact to RWAS Members
  • Develop relationships with potential patrons while nurturing existing relationships with clients
  • Perform other duties as assigned

 

Qualifications & Experience

  • High school diploma college education in Hospitality/ Marketing/Gaming/ Tourism field is preferred
  • Experience in Sales or Contact Centre is a plus.
  • Proficiency in both written and spoken in English, Mandarin and Cantonese is required.
  • Familiar with MS Office Particularly in Excel, Word and Outlook
  • A target-driven attitude with flexibility to work any shift on any dayof the week.

Company Info

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