Officer - Outbound Sale
Genting Hong Kong Limited
- Company Industries:Others
Job Information
- Post Date:2018-03-08
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Integrated Resort / Casino
Job Description
Responsibilities Include:
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Promote our Company’s services and products proactively through outbound call
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Maximize sales opportunity for each call handled for the achievement of the preset sales target
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Maintain complete knowledge of departmental policies, procedures and service standards.
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Ensure the productivity levels, service standards and customer relations are maintained.
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Be familiar with all promotional procedures, events, tournaments and formats to assist guest requests, answer questions and resolve problems
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Attempt to resolve customer complaints/ requests in an efficient manner ensuring customer satisfaction.
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Continually display a very high standard of customer services
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Responsible to increase loyalty by serving as a personal point of contact to RWAS Members
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Develop relationships with potential patrons while nurturing existing relationships with clients
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Perform other duties as assigned
Qualifications & Experience
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High school diploma college education in Hospitality/ Marketing/Gaming/ Tourism field is preferred
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Experience in Sales or Contact Centre is a plus.
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Proficiency in both written and spoken in English, Mandarin and Cantonese is required.
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Familiar with MS Office Particularly in Excel, Word and Outlook
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A target-driven attitude with flexibility to work any shift on any dayof the week.
Company Info
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