Responsibilities:

• Provide ongoing support for problem records, identify problem situations, review the problems, engage associates to plan for investigation, work on Root Cause Analysis & solution in coordination with various infrastructure teams, application teams.
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Ensuring deliverables as per standards and quality in agreed schedule, review & documentation of processes, tasks as applicable. Follow the best practices & ensure strict adherence to guidelines.
• Provide required reports on timely basis, e.g. Daily status reporting for the activities, delivery schedule.
• Be able to communicate with the stake holders and escalating timely manner.
• Work on service improvement plans to deliver quantifiable efficiency gain.
• Identify & report operational risks and contribute to mitigate the same.
• Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are highlighted and considered.
• Understand the set objectives and work collaboratively with the team to achieve organizational goals.

Requirements:

• Administrative Knowledge with practical hands-on of Middleware product on multiple platforms such as UNIX, Solaris in production support and surrounding tools along with ITIL processes.
• Core competencies : IBM HTTP Server, WebSphere Application Server, WebSphere Portal Server - 6.x , 7. x
• Be able to provide support through 24 x 7 window.
• Knowledge of installation of the Middleware products such as IBMIHS, WAS, Portal, MQ Client/Server, Control-M agent, BPM in compliance with organizational standards.
• SSL certificate management of WAS products for existing and new application environment.
• Configuration changes on existing application environments.
• Investigate and resolve technical issues related to application hosting infrastructure across DEV, UAT, Production, Contingency environments including WebSphere Application Server, WebSphere Portal, BPM servers, IBM HTTP Server.

All information provided will be treated in strict confidence and used solely for recruitment purpose. 

For more job opportunities, please visit our website: http://www.neomas.com.hk/en/career.php