Manager, BI and Merchandise Application

Provide day to day BI, reporting, and application support to the APAC business community as received via the Helpdesk and formal business review meetings

Key Responsibilities 

Support

• Manage BI and Application support processes
• Co-ordination of system problems and issue resolution
• Investigate and analyse Retail system issues
• Identify system/business area to resolve issue
• Agree corrective actions
• Confirm resolution in place
• Provide communication updates on issue progress and resolution
• Support of Retail Supply Chain processes

 Retail Development and Change Management

• Working with users to confirm scope, identify and document business requirements.
• Working with IT and users to identify system usage and solutions to support business requirements.
• Identifying changes to existing processes and impact on existing roles, responsibilities and functional structures.
• Production of Business Requirements documents, Business Specifications, Change Controls, Impact Analysis and Project Initiation
• Liaison between business users, 3PL IT team and support analysts across business areas to co-ordinate inter-dependent activities
• Co-ordination of Integration Testing, UAT and End to End Tests including production of Test Plans and working with users & IT to identify test criteria, test conditions and test data.
• Provide training and documentation to support full handover of solutions to Users
• Provide communication updates on change management status, risks & issues
• Where appropriate, manage end to end activities and phases of full project cycle
• Work with the business to ensure project benefits are realised through use of IT as defined in project approval criteria.
• Provide an effective application support service. This will involve liaison with external suppliers and US based support groups as well as internal customers.

Requirements

• Minimum 7 years of relevant experience of business analysis & systems support with some degree of IT management experience
• Full Project life-cycle management experience
• Process Design and Improvement Experience
• Experience in multi-country Business Intelligence and Retail Application rollouts and support
• Fashion/Apparel experience
• Working within US based Global IT function
• Operating with organizations spread over many countries
• Relevant Project Management methodology qualification
• Application development tool qualification
• Experiences/knowledge in Business Intelligence, Merchandise Planning, Assortment Planning, Allocation, Replenishment, Retail, Logistics, Distribution, Warehouse
• Process Improvement/Re-engineering experience
• Membership of relevant professional institution

We offer a collegial working environment and an attractive remuneration package and career prospects for the right candidate. Only short-listed candidates will be notified. Ralph Lauren is an equal opportunity employer. Personal data provided will only be used for purpose of recruitment and selection.