The successful candidate will be responsible for in-house end user support of IT related matters for our regional office. He/She will also be responsible for the maintenance, administration and support of the local networks, local servers and VMs as well as hardware and software applications. As part of a team to support our infrastructure for 300 local users and over 2000 staff in the region, he/she will participate with the installation, monitoring, maintenance, support and optimization of all workstation/server hardware and software. This individual will also assist in deploying group IT projects.

Responsibilities:

• Ensure 1st line of IT support service to resolve problems encountered by users: Maintenance, administration and support of the local networks, PCs, local servers and VMs as well as hardware and software applications;
• Assist in deploying group IT projects: Liaise with and manage vendors for project, maintenance and support;
• Give required support efficiently and effective: Examine all problems, evaluating complexity, impact and priority;
• Prepare Activity Reports/Dashboards: Analyze support requests sent by the end users by calls, e-mail, and through helpdesk tool;
• Follow standard help desk procedures: Escalate problems according to procedures to the relevant stakeholders;
• Coordinate with Level 1 support team for creation, change and deletion of user accounts;
• Monitor the hardware inventory and assist related set up;
• Conduct system monitoring.

Requirements:

• Graduate in Computer Science/ IT or related discipline;
• Holder of MCP/MCSE/CCNA is an advantage;
• At least 3 years’ experience in IT end user/technical support;
• Understand the working knowledge of Windows Operating System, MS Exchange;
• Proficient in computer applications includes MS Office and Outlook, Active Directory as well as VMWare;
• Proficient in administrating MS technology including Windows Server 2008/2012, MS SQL Server 2008/2013, ISA, IIS;
• Excellent in customer facing, communication and rapport building skills;
• Responsible, self-driven, goal achieving, good team player;
• Methodic and highly technical;
• Fluency in English and/or Cantonese;
• Immediately available will be an advantage.

Remuneration will commensurate with candidate’s qualification and experience. Interested candidates please send your detailed resume with present & expected salary to Human Resources Department, 18/F, Tower B, 223 – 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Please complete the standard application procedure by clicking the Apply Now button.

The information provided will be kept confidential and used for recruitment purposes only. Applicants not contacted within three months may consider their applications unsuccessful. The company will retain all applications for a maximum period of one year.