Customer Support Officer
Aspen Software Limited
- Company Industries:Others
Job Information
- Post Date:2018-03-08
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Support Testing / QA Others
Job Description
Job Description
Provide help desk support by handling phone-in and email support enquiries
Troubleshoot customer’s technical issues
Prioritize and escalate bugs to engineers, and ensure timely resolution
Creates high quality documentation based on his/her work experience and knowledge
Project implementation including:
- Able to provide necessary documentation regarding the status of the project
- Planning the project schedule
- On site meetings
- User training
- Co-ordinating with internal and external parties for smooth application of project
Job Requirements
Basic computer/network knowledge
Good problem solving skill and quick learner
Good team player with excellent presentation, interpersonal and communication skills
Ability to work independently, with self-motivation, good team player
Well written and spoken in Cantonese, English and Mandarin
Able to work under pressure
Fresh graduates will be considered
Immediate availability is preferred
Company Info
Originally founded as “The Aspen Group” in 1993, Aspen Software is an organization established by senior personnel in the Club and Hotel industry, to provide software solutions, systems management and accounting consultancy services to the Hospitality Industry. Aspen Software endeavours to excel as club software industry pioneers. Adopting a direct and personalised approach to clients, The Company is proud of its reputation established within the Asia-Pacific region. The Company is “market driven,” listening to the needs of the industry when they are expressed and responding accordingly. We are inviting highly qualified candidates to join our team in Hong Kong.
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