FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore and Vietnam, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create fresh customer experience, deliver easy-to-understand products, and achieve its vision to become the leading pan-Asian life insurer that changes the way people feel about insurance.

FWD is the insurance business arm of investment group, Pacific Century Group. The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 487,000 customers with over 600+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

• Provide and maintain supporting service to advisers and customers in relation to claims management
• Manage Claims Enquiry Hotline to handle advisers’ enquiries on claims related issues
• Provide ambassador service to advisers and customers on claims related issues (e.g., claim application / dispute / appeal)
• Make outbound calls to advisers concerning pending memos relating to claim application
• Provide training with case sharing to advisers for knowledge enrichment and service update on claims
• Develop service resolution initiatives for Claims Department to improve adviser / customer experience on claims service
• Develop service strategies to govern the recovery, retention and development of customer relationships
• Analyse call statistics related to claims management and compile reports for management review
• Resolve claims related grievances / complaints

The Person:

• Degree from a recognized university
• 2+ years insurance / finance experience in claims functions
• Passed IIQE Paper I, III & V are well regarded
• Strong communications skills with advisers and customers
• Strong problem solving abilities and customer -oriented
• Highly organized, reliable and ability to work independently 

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.