Key Responsibilities

Reporting to the Head of Complaints & Enforcement, the incumbent will:

• manage the daily operations of the Complaints Section
• head a team of staff in complaint handling, direct and supervise complaint investigations
• Investigate complicated complaint cases and perform regulatory and compliance functions / activities under the Estate Agents Ordinance
• regularly review and improve complaint handling procedures
• compile and analyze statistical reports on nature of complaints
• deliver seminars for estate agency practitioners
• perform other duties as assigned by the senior management

Requirements

• A qualified solicitor or barrister with at least 5 years of post-qualification experience in practice of Hong Kong law, with 3 years at supervisory level
• Solid experience in property transactions, conveyancing and tenancy matters
• Experience in litigation and disciplinary proceedings, and knowledge of the real estate market operations will be an added advantage
• Experience in heading a team and coaching different levels of team members
• Strong communication, problem-solving, analytical skills and able to work independently
• Excellent command of written and spoken English and Chinese
• Mature, good leadership, interpersonal skills and be a team player

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Director of Services, Estate Agents Authority, 48/F, Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or via clicking "Apply Now" not later than 16 March 2018. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER