Key Responsibilities:

• Handle customers’ calls, emails and faxes for medical service enquiries and complaints in professional, timely and effective manner.
• Perform data entry in systems and maintain service records and logs
• Follow up and co-ordinate with network clinics, internal departments and external customers for various matters
• Shift duties and flexible working hours
• Provide other administrative support as assigned.

Requirements:

• F7 or above, at least 1 to 2 years’ working experience in sales and marketing, customer service or related discipline.
• Knowledge in medical network, healthcare or insurance will be an advantage
• Fast learner, customer-service mindset, self-discipline, attention to detail, good time management, can work under pressure
• Good telephone manner, communication and interpersonal skill
• Fluent in Cantonese, good command of verbal and written English; Mandarin/Putonghua will be a plus.
• Good computer skills

Office Location: Tsim Sha Tsui / Kowloon Bay