Our client, International company provides travelling & leisure services to premier clients.

Customer service Operation Manager (Banks’ call centre- lifestyle)

- Solid operational leadership experience especially in a call center and service environment

-Results driven with sound business acumen

-Demonstrate strong cross cultural leadership Strong experience in driving customer service focus experience and improve productivity/efficiency

-Be an agent of change-Excellent communication skills

- persuasive, articulate and able to work with and influence people at all levels, nationalities and personalities

-Strong problem solving skills with an innovative mindset; always looking for new ways to enhance customer ability to thrive in ambiguity and in a matrix organization

-Ability to function independently whilst with the team at the same time, anticipate and react to frequently changing business and operations climate

-Demonstrated track record in motivating and coaching staff to maximize their individual potential

-Possess networking skills and has the ability to collaborate, co-operate and communicate effectively within a demanding, culturally diverse, and matrix organization

Required Work Experience:-At least 12 to 15 years of proven experience in operations or call centre serving high net worth or affluent customers (ideally with experience in lifestyle or concierge environment

-Experience in Banking / Hotel / Travel / Lifestyle industry will be an advantage

-Management experience of team size larger than 50 people

-Must have worked in a multi-cultural and matrix environment

-Strong background in the service industry

-Exposure to digital and mobile delivery and customer interaction platforms

-Client account management experience

Interested parties, please send cv in MS Word format (no PDF) with the following info. :

1) number of subordinates - Call centre

2) Reason of leaving for the recent two companies

3) Current salary/expected salary and availability