Major Responsibilities:

• To manage a Call Center with a team of Customer Representatives.
• To develop strategy and program to enhance efficiency Center operation.
• To formulate system that keeps the highest quality of data, customer feedback and reports.
• To identify training needs, develop program and deliver the best training that targets to enhance service standard.
• To monitor real-time traffic patterns and deploy resources appropriately to meet service targets
• To handle and resolve complaints and complex member enquiries
• To ensure proper implementation of new services and programmes
• To assist in disseminating programme information and conducting product briefing as necessary
• To generate daily call performance statistics reports 

Requirements:

• Form 5 or Secondary School graduate with 3 - 5 years’ relevant  team management experience, preferably in call centers. Airline/travel industry experience including customer/member service and / or loyalty programmes will be an absolute advantage
• Energetic, flexible and able to work under pressure
• Excellent customer-service mindset, result orientated and with zeal to achieve success
• High adaptability with capability to work in diverse environment
• Good command of spoken English and Cantonese, and written English and Traditional Chinese 

Benefits:

• 5 week comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Monthly Performance Incentive
• Non-Contributory Provident Fund
• Medical Coverage  

Location:  Lai Chi Kok  

If you do not required working visa, please send your resume with expected salary to us as soon as possible 

Personal data will be used for recruitment purpose only.