Responsibilities:

• Provide exceptional customer service for all customer inquiries and complaints via phone, email, social media and LiveChat
• Handle difficult customers with professionalism
• Actively manage and update all customer service related documents for internal tracking
• Maintain a high level of service awareness at all times
• Work cross-functionally with other e-commerce departments

Qualifications:

• Experience in customer service or related field (preferred)
• Excellent interpersonal and communication skills
• Excellent account and customer relationship management
• Extremely proactive, organized and detail oriented with strong time management skills
• Ability to multi-task and problem solve
• Fluent in English and Chinese (both spoken and written)
• Proficient knowledge of MS Office (Word and Excel)
• Available to work during the weekend, busy periods and/or public holidays
• Fresh Graduate are welcome to apply

We offer competitive package.  Interested parties please send full resume in strict confidence with expected salary & earliest availability to us by email for interview. For more information, please visit our website at www.leboninternational.com. For more job vacancies, please contact us by email.