Summary

This position has an extensive of exposure, which includes managing a high quality and luxurious Spa with a broad range of beauty and wellbeing product and service. All in all, to aim at providing world-class service and interesting programme which could satisfy our members’ need of the greatest extend.

Duties & Responsibilities

Leadership & coaching

• This role manages a team which a strong leadership is essential to be successful in this role
• Act as a Leader to motivate the team and truly embrace people development
• Coaching his / her team to perform and provide service that is beyond and above expectation
• Leading the team to achieve the sales target and/or usage target
• Always communicate clearly and timely, assist the Director to lead the team to move towards Club’s direction

Operations

• Ensure Spa treatments are regularly review to keep them attractive and up to the market trend
• Strategically provide suggestion on marketing plan, activities plan and promotions
• Able to handle difficult situations and/or challenging member situations either face-to-face or via emails as well as able to coach the team to manage similar situations
• Manage all of the above areas’ operating hours and manpower to ensure resources are at the optimal use
• Ensure inventory, member preferences and any related reports are accurate recorded and submitted in a timely manner
• Ensure safety is always priority, which includes but not limited to equipment, facilities, work area and members’ area
• Work closely with other departments

 Requirements

Education: University or College Graduate and above

Experience: At least 10 years working experience, 5 years in managerial position in similar scope of experience in both Spa & children related service

Professional qualification: Qualified ITEC level 2 in Spa treatments or equivalent; relevant Health and Safety certification

Skills:

• Fluent in Spoken and Written English
• Good management, organization, communication and interpersonal skills
• Effective verbal and written communication skills, with the ability to work through complex data or situations to see the bigger picture
• A flexible and ‘can do’ approach to problem solving and working with others
• Hands on management approach with the ability to mentor and coach all levels of experience and skills

Personality:

• Decisive and positive leader
• Creative and intuitive
• Tactful, patient and fair
• Good listener, problem solver, patient
• Outgoing and enthusiastic

We offer attractive remuneration and career development opportunity. Please send full resume to Director of Human Resources, The American Club Hong Kong, 6/F Chinachem Tower, 34-37 Connaught Road, Central, Hong Kong or by fax: 3585 1360. For more information please visit our website: www.americanclubhk.com

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.