Our client is one of the Domestic Helper Finance Company in Hong Kong with a total of 8 branches located in Hong Kong Island, Kowloon and the New Territories. To cope with their rapid business development, they invite high caliber professionals to join and be a member of their successful team.

Location :  Wanchai 

Salary : 21k-23k + allowance 

Working hours :   9:00 a.m to 6:00 p.m / 8:30 a.m. to 4:30 p.m. / 9:00 a.m. to 1:00 p.m. (5.5 working days per week / Public Holidays) 

Benefits: 11 days annual leave, medical benefits, allowance, performance bonus , MPF 

Responsibilities:

• Report to Manager
• Lead and manage a team of 6-8 CS, Telesales & Administrative staffs
• To monitor, manage and improve the efficiency of the front-line operations and ensuring the quality of service to meet the service standard in terms of efficiency and courtesy 
• Conduct meetings and briefings to front-line staff and reinforce the operation processes and uplift team performance
• Relentlessly analyze the business and proactively offer insight and recommendations to sales and executive leadership
• CRM data analysis, evaluation and statistical report 
• Perform other ad hoc projects when assigned

Requirements:

• Degree holder 
• 4 years+ Customer Service & Operations experience with 2 years+ at supervisory level
• Experience from servicing industries 
• Excellent presentation, communication and customer servicing skills
• Strong leadership skills, with analytical and strategic mindset
• Good in English and Cantonese
• Immediate available 

Interested parties, please send full resume with current & expected salary & date available to "Email Address" (as above / Company details) or click the following "Apply Now" button to attach your CV.   

All information collected will be treated in confidence and for recruitment purpose only.