Responsibilities:

• Handle IT helpdesk requests from internal users.
• Handle regular system / network support tasks.
• Assist to handle issues and requests in the areas of desktop computing, applications, networking, remote access, telecommunications, etc.
• Provide excellent services on the phone and resolve issues quickly to fulfill users' expectations.
• Pass problematic cases to systems administrator for further handling.
• Keep internal users informed on request status, progress and updates on the cases.

Requirements:

• F. 5 or above in Computer Science or related disciplines.
• Minimum 1-2 years of helpdesk support experience.
• Good Knowledge of Windows OS, MS Office, Outlook and network troubleshooting.
• Strong analytical and problems solving skills.
• Good command of written and spoken Chinese and English.

We offer attractive remuneration package with fringe benefits to right candidates. Interested parties please send resume with present and expected salary by clicking "Apply Now"

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